The nature and limits of the Company's role, the independent status of Pet Buddies, and the allocation of responsibility. To be read with the Terms & Conditions.
OPERATIVE NOTICE. Petlife constitutes a neutral technology intermediary and listing venue only. It neither provides, performs, supervises, controls nor underwrites any pet-related service. Every Service accessible through the Platform is rendered by an independent contractor who bears sole and exclusive responsibility for the same. This Disclaimer is to be read conjointly with, and is incorporated into, the Terms & Conditions.
Petlife operates exclusively as a technology intermediary, listing repository and facilitative venue enabling Pet Parents and Pet Buddies to discover one another and independently conclude arrangements between themselves. The Company's function is confined strictly to the foregoing.
The Company is not a veterinary establishment, boarding facility, grooming establishment, training institution, transport operator, staffing agency, employment exchange, animal shelter, insurer or guarantor, holds no licence to render any such service, and holds itself out as none of the foregoing.
Every Booking constitutes a direct, bilateral and privity-bearing contract subsisting exclusively between the Pet Parent and the Pet Buddy. The Company is not, and shall in no circumstance be deemed to be, a party, surety, guarantor or co-obligant thereto, and is accordingly incapable of enforcing, varying, rescinding or procuring performance of the same. See Clause 3 of the Terms & Conditions.
Every Pet Buddy engages with the Platform strictly in the capacity of an independent contractor conducting an autonomous business undertaking upon such Pet Buddy's own account, risk and responsibility. No relationship of employer and employee, master and servant, principal and agent, partnership, joint venture or franchise subsists as between the Company and any Pet Buddy. The designation "verified" denotes identity confirmation alone and creates no such relationship.
Each Pet Buddy independently determines the scope, manner, methodology, pricing, scheduling and geographical ambit of the Services rendered, and independently elects whether to accept or decline any request. The Company exercises no supervisory or disciplinary authority, prescribes no binding service standards, and undertakes no inspection of premises, vehicles, equipment or personnel.
Each Pet Buddy is solely responsible for every registration, licence, permit, professional qualification, insurance policy, item of equipment and fiscal obligation requisite to the Services rendered.
THE COMPANY DOES NOT ACCEPT, AND EXPRESSLY DISCLAIMS, ANY RESPONSIBILITY OR LIABILITY WHATSOEVER FOR THE SERVICES RENDERED BY INDIVIDUAL PET BUDDIES, OR FOR ANY WRONGFUL ACT, OMISSION, NEGLIGENCE, DEFAULT, MISCONDUCT OR CRIMINAL ACT OF ANY USER OF THE PLATFORM, WHETHER OCCURRING UPON THE PLATFORM OR OTHERWISE.
To the maximum extent permitted by applicable law, such disclaimer extends to and includes:
The operative provision, including the applicable exclusions, is set out at Clause 14 of the Terms & Conditions.
MONETARY CAP. In any circumstance in which liability is judicially or arbitrally established against the Company in respect of any wrongful activity, default or omission howsoever arising, the aggregate maximum liability recoverable from the Company shall in no event exceed ₹10,000 (Rupees Ten Thousand only).
Nothing herein operates to exclude or restrict any liability which cannot lawfully be excluded under the laws of the Republic of India, including liability for death or personal injury occasioned by the Company's own proven negligence or for its own fraud, or any non-derogable right conferred upon a consumer by the Consumer Protection Act, 2019.
Before a Pet Buddy profile goes live we check an official government identity document and verify their phone number over WhatsApp. Where someone claims a professional credential, we ask to see it.
Such verification confirms identity alone. It affords no indication of competence, character or standard of service.
A verification badge does not constitute, and shall not be construed or relied upon as constituting, an endorsement, recommendation, accreditation, criminal antecedent verification, guarantee of competence or assurance of outcome. The Company undertakes no continuous or periodic monitoring of Pet Buddies.
MANDATORY PRE-SERVICE VERIFICATION BY THE PET PARENT. Notwithstanding any verification attempted by the Company, the ultimate and non-delegable onus rests upon the Pet Parent independently to verify, audit, interrogate and exercise due diligence in respect of the credentialing, qualification, licensing, competence, character, suitability, insurance and background of any Pet Buddy prior to accepting or permitting the rendering of any Service. See Clause 5 of the Terms & Conditions.
Consideration is negotiated and settled directly between the Pet Parent and the Pet Buddy, and payment is tendered directly to the Pet Buddy. The Company does not collect, receive, hold, escrow, process, disburse, reverse or refund any consideration in respect of the Services, and does not act as a payment system operator, payment aggregator, trustee or stakeholder.
As at the date hereof the Company levies nil (0%) commission and no platform fee.
THE COMPANY EXPRESSLY AND IRREVOCABLY RESERVES THE ABSOLUTE AND UNILATERAL PREROGATIVE TO INTRODUCE, IMPOSE, VARY OR WITHDRAW COMMISSION, PLATFORM FEES, SUBSCRIPTION OR LISTING CHARGES AT ANY FUTURE POINT IN TIME. The determination whether, when, upon whom and in what measure any such impost is introduced vests solely in the Company, and no User acquires any vested right, legitimate expectation or estoppel by reason of the present nil-commission dispensation. Advance intimation shall be furnished and no impost shall operate retrospectively upon a Booking already confirmed. See Clause 10 of the Terms & Conditions.
Content on Petlife, including vaccination reminders, service descriptions, articles and anything said by our team, is general information only. It is not veterinary, medical or behavioural advice and must not be relied on as a substitute for consulting a qualified veterinarian.
Reminders are a convenience and may be missed, delayed or wrong. Keeping your pet's care up to date remains your responsibility.
If your pet is unwell or injured, contact a qualified veterinarian immediately. Do not wait for a booking.
Profiles, service descriptions, photographs, prices and reviews are supplied by users, not by Petlife. We do not independently verify every claim in them and we do not guarantee that they are accurate, current or complete.
Reviews are the personal opinions of the people who wrote them. We remove reviews that break our rules or the law, but we do not edit them to be more flattering, and we do not accept payment to remove or promote a review.
The foregoing disclaimers notwithstanding, the Company operates the following measures within the confines of its role as intermediary. None of the following shall be construed as assuming any duty of care, supervision, intervention or guarantee:
If something has gone wrong, tell us. We cannot resolve a dispute for you, but we can investigate conduct on the platform, share the booking records we hold, and act on the account involved.
Email info@petlifeindia.co
Call or WhatsApp +91 84510 72388
If an animal is in immediate danger, contact a veterinarian or the local authorities first, then tell us.
