PREAMBLE AND ACCEPTANCE. By accessing, browsing, registering upon, transacting through, or otherwise utilising the Petlife website situated at petlifeindia.co or the Petlife mobile application (collectively, the "Platform"), the User expressly, unconditionally and irrevocably acknowledges having read, understood and accepted these Terms and Conditions, Platform Disclaimer and Legal Obligations (the "Terms"), together with the Privacy Policy and the Platform Disclaimer, each of which is incorporated herein by reference and forms an integral and inseparable part hereof. Should the User not agree to any provision hereof, the User must forthwith cease all access to and use of the Platform.
1. Definitions and interpretation
1.1. In these Terms, unless the context otherwise requires, the following expressions shall bear the meanings respectively assigned to them:
- "Company" means NEURALPATH TECHNOLOGIES, trading as Petlife, its successors and permitted assigns;
- "Platform" bears the meaning ascribed in the Preamble;
- "Pet Parent" means any natural person who accesses the Platform for the purpose of discovering, contacting, engaging or availing the services of a Pet Buddy in respect of an animal owned by or in the lawful custody of such person;
- "Pet Buddy" means any independent third-party service provider who lists, offers or renders pet-related services through the Platform, including without limitation veterinary practitioners, dog walkers, groomers, trainers, boarding providers, pet transport operators and retailers;
- "User" means, collectively and severally, Pet Parents and Pet Buddies and any other person accessing the Platform;
- "Services" means the pet-related services offered and rendered by Pet Buddies, being services rendered by such Pet Buddies in their own right and not by the Company;
- "Booking" means an arrangement concluded between a Pet Parent and a Pet Buddy in respect of the Services, whether or not facilitated through the Platform.
1.2. Headings and marginal notes are inserted for convenience of reference only and shall not affect the construction or interpretation of any provision hereof. Words importing the singular include the plural and vice versa; words importing any gender include every gender. The expressions "including", "includes" and "in particular" shall be construed as being by way of illustration and shall not limit the generality of the preceding words.
1.3. Any reference to a statute or statutory provision includes such statute or provision as from time to time amended, extended, consolidated or re-enacted.
2. Corporate identity, registered office and service of notice
2.1. The Platform is owned, operated, administered and maintained exclusively by NEURALPATH TECHNOLOGIES (hereinafter referred to as "Petlife", the "Company", "we", "us" or "our"), a company incorporated under the laws of the Republic of India.
2.1A. SOLE ADDRESS FOR SERVICE. The Company operates as a digital platform and does not maintain a public counter or walk-in office for the receipt of correspondence. Accordingly, the sole and exclusive address for service of any notice, demand, grievance, communication or process contemplated by, arising out of or referable to these Terms is the electronic mail address info@petlifeindia.co. The User expressly acknowledges and accepts electronic mail transmitted to the said address as valid, sufficient and effective service, and agrees that no notice delivered by any other channel shall be deemed to have been served upon the Company. Every reference in these Terms to service upon, or correspondence with, the Company shall be construed as a reference to this address.
2.2. All formal legal communication, statutory or compliance notices, grievance escalation and service-related enquiries shall be directed to the address for service prescribed in Clause 2.1A, save that any communication concerning recruitment or human resources shall be addressed instead to hr@petlifeindia.co.
2.3. Any notice required or permitted to be served upon the Company hereunder shall be deemed validly served only if transmitted to the electronic mail address specified in Clause 2.2 or delivered in writing to the registered office specified in Clause 2.1. Notice to a User shall be deemed validly served upon dispatch to the electronic mail address or mobile number last furnished by such User, and the User bears sole responsibility for maintaining the currency and accuracy of such particulars.
3. Nature of the Platform; absence of agency, employment or control
3.1. The Company operates solely and exclusively as a neutral technology intermediary, listing repository and facilitative venue whose function is limited to enabling Pet Parents and Pet Buddies to discover one another, communicate, and independently conclude arrangements between themselves.
3.2. THE COMPANY DOES NOT PROVIDE, PERFORM, SUPERVISE, DIRECT, SCHEDULE, CONTROL, WARRANT OR UNDERWRITE ANY PET-RELATED SERVICE WHATSOEVER. The Company is not a veterinary establishment, boarding facility, grooming establishment, training institution, transport operator, staffing agency, employment exchange, animal shelter, insurer or guarantor, and holds itself out as none of the foregoing.
3.3. Every Pet Buddy engages with the Platform strictly in the capacity of an independent contractor conducting an autonomous business undertaking upon such Pet Buddy's own account, risk and responsibility. Nothing contained in these Terms, nor any course of dealing, conduct, usage of trade or operation of the Platform, shall be construed as creating any relationship of employer and employee, master and servant, principal and agent, partnership, joint venture, franchise, or association of persons as between the Company and any Pet Buddy.
3.4. Without derogating from the generality of the foregoing, each Pet Buddy independently determines the scope, manner, methodology, pricing, scheduling and geographical ambit of the Services rendered, and independently elects whether to accept or decline any request. The Company exercises no supervisory or disciplinary authority over Pet Buddies, prescribes no service standards binding upon them, and undertakes no inspection of their premises, vehicles, equipment or personnel.
3.5. Every Booking constitutes a direct, bilateral and privity-bearing contract subsisting exclusively between the Pet Parent and the Pet Buddy concerned. The Company is not, and shall in no circumstance be deemed to be, a party, surety, guarantor or co-obligant to any such contract, and is accordingly incapable of enforcing, compelling, varying, rescinding or procuring performance of the same on behalf of either party.
4. Eligibility, registration and account integrity
4.1. Use of the Platform is restricted to natural persons who have attained the age of eighteen (18) years and who possess full legal capacity to contract under the Indian Contract Act, 1872. By registering, the User represents and warrants the foregoing.
4.2. The User shall furnish information that is true, accurate, current and complete in all material respects, and shall maintain the same in such condition throughout the subsistence of the account. The furnishing of false, misleading, incomplete or impersonating particulars constitutes a material breach hereof and shall entitle the Company to act under Clause 16.
4.3. The User is solely and absolutely responsible for the confidentiality of authentication credentials and for all activity effected under the User's account, whether or not authorised by the User. Any actual or apprehended compromise shall be intimated to the Company forthwith at info@petlifeindia.co.
4.4. Accounts are personal and non-transferable. A single natural person may maintain a single account, upon which such person may concurrently hold the roles of Pet Parent and Pet Buddy.
5. Verification framework and the limits thereof
5.1. Prior to the publication of a Pet Buddy listing, the Company endeavours to verify the identity of the applicant against an official government-issued identity document (including Aadhaar or an equivalent instrument) and to verify the mobile number furnished. Where a professional credential is asserted, the Company endeavours to obtain sight of the same.
5.2. MANDATORY PRE-SERVICE VERIFICATION BY THE PET PARENT. The User expressly acknowledges and agrees that, notwithstanding any verification attempted or performed by the Company, the ultimate and non-delegable onus rests upon the Pet Parent independently to verify, audit, interrogate and exercise due diligence in respect of the credentialing, qualification, licensing, competence, character, suitability, insurance and background of any Pet Buddy prior to accepting, engaging or permitting the rendering of any Service.
5.3. Verification undertaken by the Company constitutes confirmation of identity alone. It does not constitute, and shall not be construed, represented or relied upon as constituting, an endorsement, recommendation, accreditation, certification, character reference, criminal antecedent verification, guarantee of competence or assurance of outcome. The Company undertakes no continuous or periodic monitoring of Pet Buddies.
5.4. The Pet Parent is strongly advised, and assumes the risk of failing, to peruse reviews, demand production of credentials, interrogate experience, and effect a personal introduction prior to entrusting any animal to the custody or care of a Pet Buddy.
6. Affirmative disclosure obligations of Pet Parents
6.1. FULL DISCLOSURE OF BEHAVIOURAL HISTORY. Every Pet Parent is under a strict, affirmative, continuing and non-negotiable obligation to disclose in advance, fully and without reservation, any and every prior instance of aggressive behaviour, unpredictable or volatile temperament, biting, scratching, lunging, resource guarding, escape, or any uninvited, adverse or injurious past incident involving the animal, whether occasioned upon a human being or upon another animal.
6.2. Failure to furnish comprehensive historical behavioural particulars constitutes a material breach of these Terms, and shall render the Pet Parent solely, fully and exclusively liable for any injury, damage, loss or claim consequent thereupon, and shall entitle the Company to act under Clause 16 and to seek indemnity under Clause 15.
6.3. The Pet Parent shall further disclose the animal's age, prevailing medical conditions, medication regimen, allergies, and current vaccination status, and shall maintain all statutorily or veterinarily mandated vaccinations in force.
6.4. The Pet Parent shall furnish accurate address, access and contact particulars for each Booking, shall remain contactable for the duration thereof, shall disclose the one-time verification code exclusively to the attending Pet Buddy, and shall ensure that the premises at which any Service is rendered are reasonably safe for the attending person.
7. Obligations, warranties and representations of Pet Buddies
7.1. Each Pet Buddy represents, warrants and undertakes on a continuing basis that such Pet Buddy: (a) holds and shall maintain in force every registration, licence, permit, authorisation and professional qualification requisite in law for the Services listed, and shall produce the same upon demand; (b) lists only such Services as such Pet Buddy is competent and lawfully entitled to render; (c) has described experience, credentials, affiliations and pricing truthfully and without embellishment; (d) shall render the Services with reasonable care, skill and diligence and in conformity with all applicable law including animal welfare legislation; (e) maintains insurance appropriate to the Services rendered and discharges all fiscal obligations, including under goods and services tax legislation where applicable; and (f) shall attend upon accepted Bookings or furnish prompt intimation of inability to do so.
7.2. Upon any animal in the custody of a Pet Buddy exhibiting signs of illness, distress or injury, such Pet Buddy shall forthwith escalate the matter to a qualified veterinary practitioner and simultaneously intimate the Pet Parent.
7.3. No Pet Buddy shall employ the identity documents of another person, nor list upon the Platform on behalf of any person who has not himself or herself undergone verification.
8. Mutual vigilance, suspicion reporting and escalation protocol
8.1. Whilst the Company endeavours to facilitate seamless service provision, both Pet Parents and Pet Buddies are placed under a strict and reciprocal operational directive to remain continuously vigilant throughout the currency of any interaction or Booking.
8.2. Any suspicion of malintent, unverified or irregular authorisation, identity substitution, impersonation, coercion, intoxication, cruelty, fraudulent conduct, or any circumstance imperilling the welfare of an animal or the safety of a person shall be reported to Petlife immediately upon such suspicion arising, and in no event later than twenty-four (24) hours thereafter.
8.3. Reciprocally and correspondingly, Pet Buddies expressly reserve the right and are placed under a corresponding duty to report any suspicious, improper, abusive, unsafe or fraudulent activity exhibited by a Pet Parent, including misrepresentation of an animal's temperament under Clause 6, unsafe premises, or conduct of a harassing or discriminatory character.
8.4. Reports shall be transmitted to info@petlifeindia.co or to +91 84510 72388. Where an animal or person stands in immediate peril, the reporting party shall first alert a qualified veterinary practitioner, the police, or such other competent authority as the exigency demands, and shall thereafter intimate the Company.
8.5. The Company shall be entitled, but not obliged, to investigate any report, and any action or forbearance consequent thereupon shall lie within the Company's sole and absolute discretion pursuant to Clause 16. Nothing in this Clause 8 shall be construed as imposing upon the Company any duty of care, supervision or intervention.
8.6. MUTUAL RESPECT AND TRUST. The Platform subsists upon the confidence that Pet Parents and Pet Buddies repose in one another. Each party accordingly undertakes, as a continuing obligation of these Terms, to deal with the other with courtesy, fairness, honesty and good faith, to communicate promptly and truthfully, to honour commitments as to timing, scope and consideration once accepted, to treat the other's home, property, animals and personal circumstances with due care, and to raise any dissatisfaction through the reporting and review mechanisms provided rather than by way of confrontation or reprisal.
8.7. Conduct that is abusive, threatening, harassing, intimidating, discriminatory on any protected ground, or demeaning of a party's occupation, background or means, is a material breach of these Terms and may be visited with the measures set out in Clause 16, including permanent removal from the Platform, irrespective of the merits of any underlying grievance. Respect is not contingent upon the other party's performance: a dispute as to a Booking affords no licence to abuse.
9. Bookings, consideration and direct settlement
9.1. Consideration, scope, duration, cancellation terms and all ancillary commercial particulars are negotiated, agreed and settled directly between the Pet Parent and the Pet Buddy, without the intervention, adjudication or endorsement of the Company.
9.2. Payment is tendered directly by the Pet Parent to the Pet Buddy. The Company does not collect, receive, hold, escrow, process, disburse, reverse or refund any consideration in respect of the Services, and does not act as a payment system operator, payment aggregator, trustee or stakeholder.
9.3. By reason of the Company standing outside the privity of any Booking, the Company is incapable of compelling attendance, compelling performance to any standard, or compelling restitution or refund. Any dispute concerning the Services, the consideration therefor, or restitution thereof, subsists exclusively between the Pet Parent and the Pet Buddy. The Company may, upon written request and at its discretion, furnish such Booking records as it holds, without thereby assuming any liability or any role as adjudicator.
10. Commission, platform fees and reservation of pricing prerogative
10.1. As at the date hereof, access to the Platform is furnished gratuitously to Pet Parents, and the Company levies nil (0%) commission upon Pet Buddies. The entirety of the consideration tendered by a Pet Parent accrues to the Pet Buddy.
10.2. THE COMPANY EXPRESSLY, UNAMBIGUOUSLY AND IRREVOCABLY RESERVES UNTO ITSELF THE ABSOLUTE RIGHT AND DISCRETIONARY PREROGATIVE TO INTRODUCE, IMPOSE, LEVY, VARY, INCREASE OR WITHDRAW COMMISSION UPON BOOKINGS, PLATFORM FEES, SUBSCRIPTION CHARGES, LISTING CHARGES OR ANY OTHER PECUNIARY IMPOST AT ANY FUTURE POINT IN TIME. The determination whether, when, upon whom, in what measure and upon what basis any such impost shall be introduced vests solely, exclusively and unilaterally in the Company, and no User shall acquire any vested right, legitimate expectation or estoppel by reason of the present gratuitous or nil-commission dispensation.
10.3. Where the Company elects to introduce or vary any such impost, it shall furnish affected Users with advance intimation by electronic mail and by in-application notification prior to the effective date, and shall publish the prevailing rates. No newly introduced or increased impost shall operate retrospectively upon any Booking already confirmed prior to the effective date. A User declining to accept any such impost may discontinue use of the affected functionality or terminate the account pursuant to Clause 16.4.
11. Reviews and user-generated content
11.1. Reviews shall be honest, first-hand and referable to a Booking actually concluded. Following a Booking, either party may submit a review; reviews remain sealed and unpublished until both parties have submitted or the review window has elapsed, so that neither party may exercise retaliatory leverage.
11.2. No User shall publish content that is false, defamatory, obscene, discriminatory, threatening, in contempt of court, or otherwise unlawful, nor procure, solicit, purchase or manipulate reviews, whether by consideration, discount, inducement or coercion.
11.3. The User grants the Company a non-exclusive, worldwide, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt for formatting, publish and display content submitted to the Platform, for so long as is necessary to operate the Platform. The Company may remove content that contravenes these Terms or applicable law, but assumes no editorial obligation to review, verify or moderate content and does not edit reviews so as to render them more favourable.
11.4. Reputation is a shared asset. The standing of every User — comprising ratings received, reviews, verification status, reliability of attendance and the record of conduct — is material not only to that User but to the Platform and to the community as a whole. The reputation of a Pet Parent is of no less consequence than that of a Pet Buddy: each is rated by the other, each relies upon the other's record in deciding whether to proceed, and the standing of both is what makes the Platform worth belonging to. Each User accordingly undertakes to conduct themselves so as to preserve, and not to degrade, that shared standing.
11.5. A User's reputation is earned and may not be manufactured. No User shall inflate, distort, trade, transfer or misrepresent their own standing, nor disparage another's otherwise than by an honest first-hand review. Where the record discloses a sustained pattern of poor conduct, non-attendance, misrepresentation or disregard of Clause 8.6, the Company may take such action as is provided by Clause 16, and may reflect that pattern in the User's visibility on the Platform. Nothing in this Clause obliges the Company to monitor, audit, adjudicate or guarantee any User's reputation, and a rating is the opinion of the User who gave it, not a representation by the Company.
12. Prohibited conduct
12.1. The User shall not, and shall not permit any person to: (a) employ the Platform for any unlawful purpose, or to injure, neglect, abandon, traffic in or mistreat any animal; (b) harass, threaten, stalk, defraud, defame or discriminate against any person; (c) impersonate any person or misrepresent identity, qualification or affiliation; (d) scrape, crawl, harvest, index, mine or extract listings, content or personal data by automated or manual means; (e) reverse engineer, decompile, disassemble, probe, penetrate or interfere with the Platform, its security architecture or its normal operation; (f) access any account, record or data not lawfully belonging to the User; (g) transmit any virus, worm, trojan, malicious code or automated agent; or (h) circumvent, or attempt to circumvent, any fee, restriction or verification mechanism.
13. Disclaimer of warranties
13.1. THE PLATFORM, TOGETHER WITH ALL CONTENT, LISTINGS, PROFILES, CREDENTIALS, REVIEWS, REMINDERS AND FUNCTIONALITY COMPRISED THEREIN, IS FURNISHED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY, REPRESENTATION OR CONDITION OF ANY DESCRIPTION, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING BY CUSTOM OR COURSE OF DEALING, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT OR NON-INFRINGEMENT, SAVE ONLY SUCH WARRANTIES AS CANNOT LAWFULLY BE EXCLUDED.
13.2. The Company does not warrant that the Platform shall be uninterrupted, timely, secure or error-free, that defects shall be rectified, or that any Pet Buddy shall be available, suitable or satisfactory.
13.3. Content upon the Platform, including vaccination reminders, service descriptions and informational material, constitutes general information alone and does not constitute veterinary, medical, behavioural, legal or financial advice, and shall not be relied upon in substitution for consultation with a qualified veterinary practitioner. Where an animal is unwell or injured, a qualified veterinary practitioner must be consulted immediately.
14. Limitation of liability and maximum monetary claim
14.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, NOR ITS AFFILIATES, HOLDING OR SUBSIDIARY ENTITIES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, ADVISERS OR AGENTS, BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, GOODWILL, OPPORTUNITY OR DATA, ARISING OUT OF, IN CONNECTION WITH OR REFERABLE TO ANY WRONGFUL ACT, OMISSION, NEGLIGENCE, DEFAULT, DELAY, MISCONDUCT OR CRIMINAL ACT OF ANY USER OF THE PLATFORM.
14.2. Without prejudice to the generality of Clause 14.1, and to the maximum extent permitted by law, the Company disclaims all liability in respect of: (a) the quality, safety, legality, timeliness, suitability or outcome of any Service; (b) injury, illness, infection, aggravation of any condition, escape, straying, loss, theft, disappearance or death of any animal; (c) injury to, or death of, any person, or damage to or loss of any property, occurring during or referable to any Booking; (d) non-attendance, cancellation, abandonment or defective performance by any Pet Buddy, or refusal of restitution by such Pet Buddy; (e) misdescription by any Pet Parent of an animal's health, vaccination status or behavioural history; (f) any dispute, contract, transaction, payment or non-payment subsisting between Users; (g) the accuracy, currency or completeness of any listing, profile, credential, review or User-supplied content; and (h) any interruption, suspension, delay, defect, data loss or unavailability of the Platform.
14.3. MONETARY CAP. In any circumstance in which liability is judicially or arbitrally established against the Company in respect of any wrongful activity, default or omission howsoever arising, the aggregate maximum liability recoverable from the Company, taken together across all claims, causes of action and heads of damage, shall in no event exceed ₹10,000 (Rupees Ten Thousand only).
14.4. The exclusions and limitations contained in this Clause 14 shall apply irrespective of the form of action, whether founded in contract, tort, negligence, strict liability, statute or otherwise, and shall survive the termination of these Terms.
14.5. Savings. Nothing in these Terms shall operate to exclude, restrict or limit any liability which cannot lawfully be excluded, restricted or limited under the laws of the Republic of India, including liability for death or personal injury occasioned by the Company's own proven negligence, liability for the Company's own fraud or fraudulent misrepresentation, and any right or remedy conferred upon a consumer by the Consumer Protection Act, 2019 which is incapable of contractual derogation. Where any exclusion or limitation herein is held unenforceable, the remaining provisions shall continue in full force and the offending provision shall be construed as limited to the maximum extent permissible.
14.6. MANDATORY GEO-FENCING PRECONDITION TO ANY CLAIM. It is an express, substantive and non-waivable precondition to the entertainment of any claim whatsoever concerning an animal — including any claim referable to loss, straying, escape, theft, disappearance, injury, illness or death — that the Pet Parent shall, at all material times during the currency of the Booking, have caused the animal to wear a functioning geo-fencing or GPS tracking device capable of identifying the animal and of generating a contemporaneous record of its location. The Pet Parent shall preserve and produce the data record of such device. In the absence of such a device, or where the device was not in operation at the material time, or where the record is not produced, no claim shall be entertained by the Company, and the Company shall stand wholly discharged in respect thereof. The procurement, fitting, activation, charging and maintenance of the device rests solely with the Pet Parent, at the Pet Parent's own cost; the Company neither supplies, endorses, calibrates nor warrants any such device.
14.7. False, fabricated and vexatious claims. Any claim, complaint, demand or proceeding which is false, fabricated, exaggerated, collusive, mala fide or otherwise fraudulent, and any attempt to procure a benefit by such means, shall not be entertained in any circumstance and shall be referred to the Company's legal advisers for such action as may be advised. Without prejudice to any other right or remedy, the Company reserves the right in any such case to suspend or permanently terminate the offending account pursuant to Clause 16, to recover from the offending User all costs, legal fees and expenses occasioned by the false claim, to preserve and rely upon all related records as evidence, and to lodge a complaint with the police or any other competent authority, including under the penal provisions of applicable law relating to cheating, forgery and the fabrication of false evidence.
15. Indemnification
15.1. The User shall at all times indemnify, defend and hold harmless the Company, its affiliates, directors, officers, employees, contractors and agents from and against any and all claims, demands, suits, proceedings, liabilities, losses, damages, penalties, costs and expenses (including reasonable advocates' fees and costs of defence) arising out of or referable to: (a) the User's access to or use of the Platform; (b) any Service rendered or received by the User; (c) any breach by the User of these Terms or of any representation or warranty herein, including in particular the disclosure obligations under Clause 6; (d) any violation by the User of applicable law or of the rights of any third person; and (e) any content submitted by the User.
15.2. This indemnity shall survive termination of the User's account and of these Terms.
16. Administrative prerogative: suspension, revocation and termination
16.1. The Company unequivocally reserves absolute, unilateral and unfettered rights to issue temporary suspensions, permanent account revocations, delisting, withdrawal of features, or complete termination and deletion of profiles, with or without prior notification and without assignment of reasons, upon the Company forming a suspicion, whether or not subsequently substantiated, of breach of these Terms, fraud, misrepresentation, impersonation, non-compliance with law, risk to any animal or person, or receipt of repeated complaints.
16.2. The exercise of the prerogative under Clause 16.1 shall not give rise to any claim, cause of action, compensation, damages or refund in favour of the affected User, and the Company shall incur no liability by reason of such exercise.
16.3. Where it is lawful, reasonable and not prejudicial to any investigation to do so, the Company may in its discretion apprise the affected User of the ground of action and afford an opportunity of representation, but shall be under no obligation to do so.
16.4. A User may terminate the account at any time by written intimation to info@petlifeindia.co. Clauses 3, 13, 14, 15, 17, 18, 21 and 22 shall survive termination howsoever occasioned.
17. Data collection, retention and erasure
17.1. The Company strictly confines its collection of personal data to such requisite operational metadata as is necessary for the facilitation of the Platform and the Services. No ancillary, extraneous, superfluous or unrelated personal data is solicited, collected or stored, and no personal data is sold, leased, bartered or transferred to data brokers or for third-party advertising.
17.2. Upon receipt of a valid and duly authenticated account deletion request from either a Pet Parent or a Pet Buddy, the personal data associated with such account shall be purged, subject only to the mandatory retention categories exhaustively enumerated at Clause 17.7, namely overarching regulatory and statutory obligations, lawful retention requirements, the pendency of any dispute, investigation or proceeding, and the judicial mandates of the Republic of India. The Company does not reserve, and shall not exercise, any general or residual discretion to retain data falling outside those categories.
17.3. Within the limits prescribed by Clause 17.7, final legal determination in respect of the disposition, retention, transfer or erasure of data shall rest with the Company and with the competent judiciary of the Republic of India, and no User shall be entitled to compel erasure in derogation of any subsisting statutory, regulatory or judicial obligation. This Clause confers no power to retain data outside those limits.
17.4. The particulars of the categories of data collected, the purposes of processing, the retention periods applied and the rights available to data principals are set out in the Privacy Policy, which is incorporated herein by reference. In the event of any inconsistency between these Terms and the Privacy Policy in respect of data processing, the Privacy Policy shall prevail.
Account deletion: the process and its consequences
17.5. How deletion is initiated. Every User may delete their own account at any time, without assigning any reason and without recourse to the Company, from within the Petlife mobile application at Profile → Delete Account. The request is self-service and does not require the Company's approval. Because deletion is irreversible, the application requires the User to pass an explicit confirmation step before the request is executed. No third party, and no other User, can initiate deletion of an account that is not their own.
17.6. What is erased. Upon execution of a deletion request, the Company shall erase the personal and animal data associated with the account, comprising in particular: the User's profile and account record; name, electronic mail address, telephone number and other contact particulars; profile and gallery photographs and any uploaded documents; the records of every animal registered to the account, including photographs, medical, vaccination and behavioural particulars; saved lists, preferences and settings; private messages exchanged through the Platform; and device and notification identifiers. Save only for the mandatory data described in Clause 17.7, all remaining data associated with the account shall be deleted.
17.7. What is retained, and why. The Company shall retain only such data as is mandatorily necessary, and no more, namely: (a) data whose preservation is required by any statute, regulation, judicial or regulatory direction, or applicable retention period; (b) the minimum transactional record of Bookings, and of ratings given or received, to the extent necessary to preserve the integrity of the counterparty's own account history and records, such counterparty being a distinct person entitled to their own record of dealings; (c) data reasonably required for the establishment, exercise or defence of a legal claim, or which is the subject of a subsisting dispute, investigation, proceeding or legal hold; (d) an internal audit record evidencing the fact and date of the deletion; and (e) aggregated or irreversibly anonymised data from which the User can no longer be identified. Data so retained shall be confined to the stated purpose, shall not be used to contact, profile or market to the User, and shall be erased once the purpose for which it is retained has been exhausted.
17.8. Deletion is permanent. Deletion is final and irreversible. The Company operates no restoration, recovery, undo or grace-period facility, and cannot reinstate a deleted account or reconstitute deleted data upon request, howsoever made. A User who wishes to preserve any record should obtain it before initiating deletion.
17.9. Subsequent re-registration begins afresh. A person who has deleted an account and who thereafter registers again shall be treated in all respects as a new User. Such registration shall commence a fresh onboarding, verification and profile-creation process from the beginning, and no data, verification status, rating, review, booking history, saved list or other record referable to the deleted account shall be restored, carried over, revived or credited to the new account, whether or not the same electronic mail address or telephone number is used. Nothing in this Clause shall derogate from the Company's rights under Clause 16 in respect of any person previously suspended or removed from the Platform.
18. Intellectual property and brand assets
18.1. All intellectual property subsisting in or in relation to the Platform, including its software, source code, database structure, design, layout, textual content, graphics, trade marks, service marks, logos, corporate insignia, iconography and visual assets (collectively, "Brand Assets"), vests exclusively in the Company or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable law.
18.2. No User acquires any right, title, interest or licence in or to the Brand Assets save a limited, revocable, non-exclusive and non-transferable licence to access and view the Platform for personal, non-commercial purposes in accordance with these Terms.
18.3. The reproduction, adaptation, distortion, recolouring, recomposition, or dynamic, algorithmic, programmatic or automated generation or recreation of any Brand Asset, whether by any person, script, autonomous agent, artificial intelligence system or third-party engine, is strictly prohibited and shall constitute an infringement actionable at the suit of the Company. Brand Assets are immutable and may be reproduced only from the authorised master files furnished by the Company.
19. Force majeure
19.1. The Company shall not be liable for any failure or delay in the performance of any obligation hereunder occasioned by any cause beyond its reasonable control, including act of God, flood, fire, earthquake, epidemic, pandemic, civil commotion, riot, war, act of terrorism, strike, lockout, governmental or regulatory action, failure of telecommunications, internet or power infrastructure, or failure of any third-party service provider.
20. Amendment
20.1. The Company reserves the right to amend, vary, supplement or replace these Terms at any time. The date of last revision shall be reflected at the head of this instrument, and in the case of material amendment the Company shall furnish intimation by electronic mail or in-application notification prior to the effective date.
20.2. Continued access to or use of the Platform subsequent to the effective date of any amendment shall constitute conclusive and binding acceptance thereof.
21. General provisions
21.1. Severability. Should any provision hereof be adjudged invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect, and the severed provision shall be replaced by a valid provision approximating most closely the commercial intent of the parties.
21.2. Waiver. No forbearance, indulgence or delay on the part of the Company in exercising any right, power or remedy shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise.
21.3. Assignment. The User shall not assign, novate, charge or otherwise transfer any right or obligation hereunder. The Company may assign or novate these Terms in whole or in part, including in connection with any merger, amalgamation, reconstruction, acquisition or transfer of undertaking.
21.4. Entire agreement. These Terms, together with the Privacy Policy and the Platform Disclaimer, constitute the entire agreement between the parties in respect of the subject matter hereof and supersede all prior representations, understandings and arrangements, whether oral or written, save in respect of fraudulent misrepresentation.
21.5. No third-party rights. Save as expressly provided, no person who is not a party hereto shall acquire any right to enforce any provision hereof.
21.6. Language. These Terms are executed in the English language, which shall be the operative language for all purposes of construction and interpretation.
22. Governing law and exclusive jurisdiction
22.1. These Terms, and any non-contractual obligation arising out of or in connection herewith, shall be governed by and construed in accordance with the substantive laws of the Republic of India, without regard to any conflict of laws principle.
22.2. Notwithstanding anything to the contrary contained herein, any dispute, difference, controversy, claim, litigation or legal proceeding arising out of, in connection with, or relating to the utilisation of the Platform, the Services, or any contractual relationship established hereunder, shall be subject to the exclusive jurisdiction of the District Court of Ahmednagar, State of Maharashtra, Republic of India, to the exclusion of all other courts, tribunals or judicial forums whatsoever.
22.3. Prior to the institution of any proceeding, the aggrieved party shall furnish written intimation of the dispute to the Company at info@petlifeindia.co and shall afford a period of thirty (30) days for amicable resolution. This Clause 22.3 shall not preclude either party from seeking urgent interim or injunctive relief.
22.4. Clause 22.2 shall operate without prejudice to any non-derogable statutory right of a consumer to institute proceedings before a consumer forum having jurisdiction under the Consumer Protection Act, 2019.
23. Grievance redressal and contact
23.1. In compliance with applicable law, grievances may be addressed to the Grievance Officer, whose particulars are published in the Privacy Policy. Grievances shall be acknowledged within twenty-four (24) hours and redressed within thirty (30) days of receipt.
23.2. Correspondence particulars:
NEURALPATH TECHNOLOGIES, trading as Petlife
Notices, grievances and legal service: as prescribed in Clause 2.1A
Recruitment: hr@petlifeindia.co
Telephone: +91 84510 72388
23.3. Related instruments: Privacy Policy · Platform Disclaimer.
